Question 1

Can I extend the warranty coverage later?

Accepted Answer

You can extend your warranty only at time of purchasing your vehicle. Extended warranties are available for up to 3 years from date of delivery.

Question 2

Where does Al-Futtaim Automall get its stock from?

Accepted Answer

Stock comes from trade-ins, private sellers, auctions, fleet companies as well as certified pre-owned programs from our trusted partners.

Question 3

Is roadside assistance included with every purchase?

Accepted Answer

Roadside assistance is included for all vehicles during the warranty period. Terms may vary.

Question 4

Does the price include VAT, registration, and insurance?

Accepted Answer

All prices include VAT. Please note that registration and insurance are not included and will be arranged separately. Our team can assist you with both to ensure a smooth and hassle-free process.

Question 5

What&rsquo;s your return policy?

Accepted Answer

Automall offers a 7-Day Money Back Guarantee across all ours for private purchases. Terms apply.

Question 6

Will my car come with new tires?

Accepted Answer

Tires are inspected during the 360-degree check. Replacements are provided if needed, depending on the tyre condition and whether they meet UAE road & traffic authority standards.

Question 7

Do you sell accident cars?

Accepted Answer

Automall doesn’t sell any vehicles that have been involved in major accidents. Being pre-owned, some cars may have experienced minor accidents only.

Question 8

What is the definition of Major accident mean?

Accepted Answer

A car accident that causes significant structural or mechanical damage affecting the vehicle’s frame, chassis, safety systems, or core mechanical components, and reduces the car’s value or safety.

Question 9

Do all Automall cars come with a warranty? How long does it last?

Accepted Answer

All our vehicles come with at least 1 year Al-Futtaim warranty and can be extended up to 3 Years

Question 10

What are the financing options?

Accepted Answer

We offer flexible bank financing and have partnerships with all major banks across the UAE. Options include zero downpayment, installment plans, and loan tenures up to 5 years. For more questions, visit any Al-Futtaim Automall showroom, or reach out directly to one of our sales agents.